Last Updated: November 2025
Company Name: UK FREEZ SOLUTION LTD
Registered Office: 51 Menin Road, Birmingham, England, B13 0TU.
Website: www.ukfreezsolutions.co.uk
Contact Email: info@ukfreezsolutions.co.uk
At UK Freez Solutions, your privacy matters to us. We believe that building trust starts with being transparent and accountable in how we handle your personal data. This Privacy Policy explains in clear terms how we collect, process, store, and safeguard your personal information when you interact with our website, reach out to our team, or request our installation, repair, and maintenance services. Whether you’re a homeowner in Birmingham or a national chain looking for a cold room installation, we take every necessary step to protect your privacy.
We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that all your data is handled lawfully and responsibly. This policy applies across all touchpoints on our website, phone consultations, email communications, and on-site visits covering the full range of services we offer.
By continuing to use our website or requesting our services, you agree to the practices set forth in this Privacy Policy. We encourage you to read this document carefully.
UK Freez Solutions is a professional refrigeration and air conditioning company based in Birmingham, specialising in cold room construction, refrigeration unit installation, air conditioning setup and maintenance, and complementary services such as electrical and plumbing works. We offer 24/7 emergency breakdown repair support and scheduled maintenance visits for both residential and commercial clients.
Our customer base includes restaurants, cafes, schools, medical facilities, retail stores, supermarkets, food warehouses, and residential homeowners. We aim to deliver safe, energy-efficient, and reliable solutions that meet strict regulatory and environmental standards.
As a trusted refrigeration company in the UK, we are committed to maintaining the confidentiality of all client communications and personal information. This applies whether you contact us by phone, email, website form, or in-person consultation.
To provide exceptional service, meet regulatory obligations, and offer tailored support, UK Freez Solutions collects different categories of data. This allows us to prepare quotes, fulfil service contracts, issue warranties, and maintain communication with you throughout your customer journey.
We only collect data necessary to offer you our full range of commercial refrigeration and air conditioning services while staying compliant with industry regulations.
Data is collected through multiple channels, depending on how you engage with UK Freez Solutions. We maintain transparency in all data collection methods:
Every method used aligns with the core data processing principles under UK GDPR: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.
Your data allows us to operate efficiently, keep our services relevant, and maintain legal and safety standards. Here’s a breakdown of how and why we use the information we collect:
We use your details to prepare quotations, confirm bookings, conduct site surveys, deliver installations, and provide repairs or aftercare services. For example, when we install a cold room or air conditioner, your address and schedule preferences are vital.
Information helps us monitor service quality, allocate resources effectively, and assign qualified engineers to your location. It also supports job tracking, technician scheduling, and equipment availability.
We use billing data to create accurate invoices, process secure online or offline payments, and send payment confirmations or reminders.
To confirm appointments, update you on delays, send warranty documents, or gather feedback.
Records are kept to meet obligations under the Consumer Rights Act 2015, Health & Safety at Work Act, and Supply of Goods and Services Act 1982.
We may inform you about seasonal promotions, service updates, or industry news, but only if you explicitly opt in to receive them. You can opt out at any time.
We rely on the following lawful bases to collect and process personal data:
We do not process sensitive personal data (e.g., health or biometric data) unless legally required and with your explicit consent.
Protecting your data is our top priority. We implement a robust combination of physical, digital, and administrative safeguards:
In the unlikely event of a data breach, we follow the ICO’s breach notification guidelines and act within 72 hours of discovery.
UK Freez Solutions retains personal data only for as long as it’s needed:
After these periods, we delete, anonymise, or archive data securely.
Our website uses cookies to personalise your browsing experience, improve our website’s functionality, and analyse traffic trends.
You can disable cookies via browser settings, but this may affect website usability. See our Cookie Policy for detailed instructions.
We never sell your personal data. However, we share data with third parties when necessary to complete a service or meet legal obligations:
We only work with partners who comply with UK GDPR and sign appropriate data processing agreements.
In rare cases, we may use third-party cloud services with servers outside the UK. When doing so, we ensure:
Under the UK GDPR, you have the following rights:
We aim to respond within 30 days. Email your request to info@ukfreezsolutions.co.uk.
UK Freez Solutions respects your inbox. If you choose to subscribe to updates or offers, we will only send you relevant, occasional communications.
You can:
Our website may contain links to external websites, such as suppliers, regulators, or industry guides. Once you leave our site, we are not responsible for its content or data practices. Always read their privacy notices.
Our services are not intended for anyone under the age of 16. We do not knowingly collect data from minors. If you’re a parent or guardian and suspect your child has submitted information to us, please contact us to arrange its deletion.
For service and safety reasons, our vehicles or client premises may have CCTV cameras. Footage is used solely for:
Footage is stored securely and automatically deleted within 30 days unless required longer.
UK Freez Solutions operates official accounts on Facebook, Instagram, LinkedIn, and other platforms. Content posted on these platforms is public. Please avoid sharing sensitive information on social posts or comments. Direct private messages are subject to the same data protection standards.
To view, amend, or delete your personal data, submit a Subject Access Request (SAR):
We may ask for proof of ID before fulfilling the request.
This Privacy Policy may be revised due to changes in law or company procedures. The latest version will always be posted on our website.
We recommend reviewing this page regularly. For significant changes, we’ll notify affected users via email or website notice.
If you have any questions or concerns about how your data is handled, you can contact:
Data Protection Officer
UK FREEZ SOLUTION LTD
Email: info@ukfreezsolutions.co.uk
Address: 51 Menin Road, Birmingham, England, B13 0TU.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
This Privacy Policy aligns with the following UK laws:
At UK Freez Solutions Birmingham, we are committed to delivering professional, compliant, and respectful service. Our privacy policy reflects our promise to treat every customer, whether a small café or a major commercial client, with the care, transparency, and professionalism they deserve.
