Last Updated: November 2025
Company Name: UK FREEZ SOLUTION LTD
Registered Office: 51 Menin Road, Birmingham, England, B13 0TU.
Website: www.ukfreezsolutions.co.uk
Contact Email: info@ukfreezsolutions.co.uk
Welcome to the official Terms and Conditions (“Terms”) of UK Freez Solutions, your reliable partner for refrigeration, air conditioning, electrical, and plumbing services. Based in Birmingham and servicing clients across the West Midlands and throughout the UK, our Terms set out the legally binding agreement between you (the customer) and us (UK Freez Solutions), whether you use our website, request a quote, or book a service directly.
These Terms explain your rights and obligations when using our services. They cover everything from how we provide services, our pricing and payment terms, to warranty conditions, data protection, and what happens if something goes wrong. By using our services or visiting our website, you agree to be bound by these Terms in full. If you do not accept these Terms, you should not continue to engage with our business.
UK Freez Solutions (“we”, “our”, or “us”) is a registered UK business offering a full suite of refrigeration and air conditioning services to both commercial and domestic customers. Our clients range from restaurants, retail stores, and supermarkets to private landlords, homeowners, and construction developers.
We specialise in:
Our team is made up of fully certified engineers and technicians who operate in compliance with UK standards, including BS 7671 Wiring Regulations, F-Gas Regulations, and other relevant legislation.
We provide bespoke services tailored to your site, usage needs, and long-term energy efficiency goals. Each project may include:
Some services (e.g., gas handling or electrical rewiring) may require permits or local authority approval. In such cases, UK Freez Solutions will support application procedures where applicable.
When you accept a quote, fill out a booking form, or otherwise engage our services:
UK Freez Solutions reserves the right to amend these Terms from time to time to comply with legal updates or business changes. Updates will be posted on our website.
We offer free no-obligation quotations for most services. Quotes include a clear breakdown of labour, materials, and VAT.
All quotations remain valid for 30 calendar days unless stated otherwise in writing.
Once you approve a quote (verbally, in writing, or via email) and, where required, pay a deposit, a legally binding agreement is formed.
A confirmation email or SMS will be sent once your service has been scheduled. Bookings are not confirmed until acknowledged by UK Freez Solutions.
We are committed to transparent pricing. Any additions to the original quote will be discussed and agreed upon before work proceeds.
Some services may require an upfront deposit (usually 25% to 50%) prior to scheduling. Deposits confirm your commitment and allow us to allocate labour and materials.
We accept:
Full payment is due immediately upon service completion unless stated otherwise in the quote. Delays in payment may result in withholding of documentation (e.g., commissioning certificates or warranty records).
We strive to meet agreed deadlines. However, installation dates are estimates and may vary due to external factors including supply chain delays, access restrictions, or inclement weather.
Our engineers:
You agree to:
Additional labour costs may apply if our team encounters unexpected obstructions or hazards.
You can reschedule or cancel your booking without penalty up to 48 hours before the agreed appointment. Cancellations with less than 48 hours’ notice may be subject to a charge to cover lost time.
We reserve the right to reschedule or cancel services for reasons such as staff illness, supplier shortages, or adverse weather. In such cases, you will be notified promptly and offered a new date or a full refund.
Should the scope of work change due to site conditions or your request, a revised quote will be issued. No additional work will be undertaken without your approval.
UK Freez Solutions offers a 12-month workmanship warranty for all installation services.
All warranty claims must be submitted in writing along with proof of service and evidence of the fault. We will respond within 7 working days.
To the fullest extent permitted by law, UK Freez Solutions is not liable for:
Our total liability shall be limited to the value of the contract for the services provided.
We hold valid Public Liability Insurance and Employers’ Liability Insurance that meet UK legal requirements. Copies of our insurance certificates can be provided upon request.
All products or materials supplied remain the property of UK Freez Solutions until payment is received in full. If payment is not made, we reserve the right to remove such items (excluding those fixed to the structure).
We conduct all work under the Health and Safety at Work Act 1974 and follow the Control of Substances Hazardous to Health (COSHH) and F-Gas Regulations.
All waste, including refrigerant gases and old units, is disposed of following UK environmental regulations.
The content on our website, brochures, technical documents, and installation reports remains our intellectual property. You may not replicate or distribute these without written permission.
All personal information collected during service delivery is managed under the Data Protection Act 2018 and our published Privacy Policy. Your data will only be used for legitimate purposes related to your enquiry or service delivery.
Neither party shall be liable for delays or non-performance caused by events outside of reasonable control, including:
In such cases, timeframes will be adjusted reasonably.
We encourage open feedback and resolve all concerns professionally. If you are unhappy:
UK Freez Solutions may suspend or terminate a contract where:
Upon termination, all sums owed must be paid immediately.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the English courts.
If any clause in these Terms is deemed unlawful or unenforceable, it shall be severed from the Terms without affecting the validity of the remaining provisions.
These Terms may be updated from time to time to reflect changes in law, pricing, or operations. Clients will be notified via email or our website when significant changes are made.
All formal notices or communications should be sent to:
UK FREEZ SOLUTION LTD
Email: info@ukfreezsolutions.co.uk
Address: 51 Menin Road, Birmingham, England, B13 0TU.
Website: www.ukfreezsolutions.co.uk
These Terms & Conditions represent the full agreement between the customer and UK Freez Solutions. No verbal or informal commitments are valid unless confirmed in writing.
